Delete personal data
You can request deletion of specific personal data from PlantLeap while keeping your account, where the request can be fulfilled without removing data necessary to operate the account.
How to request deletion
- Send a request to PlantLeap using the email address below.
- Include the email associated with your account, and describe what you want deleted—for example, profile preferences, saved products, grocery lists, progress, or identifiable contributions.
- We may verify that you own the account and ask for clarification before fulfilling the request.
Your email app will open to draft a request. Sending the email is required; selecting this link does not automatically submit it.
Which data can be removed?
Subject to the request and applicable requirements, PlantLeap can delete or anonymise personalisation data, saved items, progress and identifiable account-related information. If a particular item is required to keep your account operational, we will explain whether full account deletion is necessary to remove it.
What data may be retained, and for how long?
Limited security, fraud-prevention, transaction or legally required records may be retained for the period required or permitted by applicable law. Anonymous shared catalogue information may remain where it no longer identifies you. Locally cached nearby-store results are designed to expire after approximately seven days. See our Privacy Policy for more about retention.
Delete your entire account instead
To delete your PlantLeap account and associated personal information, see Delete account.