Delete account
You can request deletion of your PlantLeap account and the personal data associated with it, including without access to the app.
Delete your account in the PlantLeap app
- Open PlantLeap and sign in.
- Go to Account → Security.
- Select Delete account and follow the two confirmation prompts.
Request deletion without signing in
If you cannot access the app, email us using the address below. From the email linked to your PlantLeap account, ask us to delete your account and associated personal data. If you no longer have access to that email address, tell us so we can discuss another way to verify ownership. Never include a password in your request.
Your email app will open to draft a request. Sending the email is required; selecting this link does not automatically submit it.
We may need to verify account ownership before processing your request. We will explain if verification or additional details are required.
What is deleted or anonymised?
When your account is deleted, information associated with it is deleted or anonymised as applicable, including your account and profile, preferences, saved products or lists, progress, and identifiable activity data. The process also covers identifiable account-related notification records and first-party analytics, subject to the exceptions below.
What data may be retained?
Limited security, fraud-prevention, transaction and other legally required information may remain for as long as the relevant legal or legitimate purpose requires or permits. Contributions to shared catalogues that no longer identify you may also remain. PlantLeap's Privacy Policy explains these categories and its retention approach; the specific period depends on the type of record and applicable law.
If you have a subscription
Deleting a PlantLeap account does not automatically cancel an Apple App Store or Google Play subscription. You should cancel active subscriptions through the store where you purchased them.